WHICH METHODS OF PAYMENT DO YOU ACCEPT?
We accept credit cards, debit cards, PayPal, and bank transfer (via PayPal).
HOW SAFE IS MY PERSONAL INFORMATION?
HOW DOES SHIPPING WORK?
Because we ship the paddles and bundles directly from our warehouses, we try to ship them the next business day. Transit times will vary based on location. Pickleball gear, t-shirts and hats are shipped separately and arrive in 5-9 business days after an order is placed. Please do not panic if it does not show up immediately, it's on its way and you can always check your tracking numbers:)
CAN I RETURN MY ITEM?
We hope you never have to return a product, but if you do we will do our best to satisfy your expectations and help you to be happy with your purchased items.
You have 30 days to return an item from the date of shipment. To be eligible for a refund, your item must be in the same condition that you received it. Your item must be in the original packaging. However, if a paddle is used but it is still in new condition with no scrapes, dents, marks, wear and tear, etc., you may still be eligible for a refund if received within 30 days. After an order has been shipped, we are unable to change your address. We cannot issue refunds for orders that were shipped to the incorrect address provided by the customer.
Please send items to:
The Big Dink
2121 Biscayne Blvd #1572
Miami FL 33137, United States
*Return form must be submitted with products or they will not be accepted*
We will do our best to process your exchange or refund request latest within 7 business days. Refunds will be processed by credit to your credit card. Customers purchasing portable nets, these are large items and due to the shipping and handling costs, these are not returnable unless there is a defect. Note: Return shipping costs are your responsibility.
CAN I TRACK MY ITEM?
Tracking number(s) are sent automatically with each order. The tracking numbers are sent via text or email and show the status of your order.
ARE YOUR PICKLEBALL PADDLE FOR BEGINNER OR EXPERT?
Our paddles are designed for players of all levels. Beginners will love the extra large sweet spot and softer carbon fiber face. Advanced players will be able to take advantage of a paddle that offers more spin and control. The edge guard offers more durability and protection regardless of your skill level. For detailed product information, please visit our shop page.
HOW DO I PLAY PICKLEBALL?
The official rules can be found with the governing associations of pickleball. However, The Big Dink has created a downloadable simplified pickleball rules guide designed to give you all the basics and start playing immediately. It includes the top 10 Pickleball Rules, Pickleball Court Dimensions and The 2 Bounce Rule.
WHERE CAN I FIND THE BEST PICKLEBALL SHIRTS HATS AND GEAR?
After many requests for shirts, hats and gear, The Big Dink is now selling these items exclusively through the big dink pickleball gear store on their website. The Big Dink gear, t-shirts and hats is shipped separate from paddles and bundles and generally arrives in 5-9 business days after an order is placed.