FAQ's

WHICH METHODS OF PAYMENT DO YOU ACCEPT?

We accept credit cards, debit cards, PayPal, and bank transfer (via PayPal).

HOW SAFE IS MY PERSONAL INFORMATION?

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.

HOW DOES SHIPPING WORK?

Our suppliers provide tracking numbers and we do offer a 100% satisfaction guarantee. Because we ship the paddles and bundles directly from our warehouse, we try to ship them the next business day. Transit times will vary based on location. Pickleball gear, t-shirts and hats are shipped separately and arrive in 5-9 business days after an order is placed. Please do not panic if it does not show up immediately, it's on its way and you can always check your tracking numbers:)

CAN I RETUN MY ITEM?

Our policy lasts 30 days. If 30 days have gone by since your order was received, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The customer is also responsible for covering any shipping charges to return items. 
If your item is damaged or faulty, please get in touch. 

If you are issued a refund, it will be processed within 24-48 hours before the fund reflects on the customer’s bank account.

CAN I TRACK MY ITEM?                                                                                     

You tracking number(s) will be sent via text or email with a link to see the status of your order. 

ARE YOUR PICKLEBALL PADDLES FOR BEGINNERS OR EXPERTS?       

Our paddles are designed for players of all levels. Beginners will love the extra large sweet spot and softer graphite face. Advanced players will be able to take advantage of a paddle that offers more spin and control. The edge guard offers more durability and protection regardless of your skill level. For detailed product information, please visit our shop page. 

HOW DO I FIND PICKLEBALL COURTS NEAR ME?

The Big Dink has created a free pickleball court locator. Enter a US address and it will display all the pickleball courts and facilities near you. The courts are listed in order starting with the closest location. 

HOW DO I PLAY PICKLEBALL?

The official rules can be found with the governing associations of pickleball. However, The Big Dink has created a downloadable simplified pickleball rules guide designed to give you all the basics and start playing immediately. It includes the top 10 Pickleball Rules, Pickleball Court Dimensions and The 2 Bounce Rule.

WHERE CAN I FIND THE BEST PICKLEBALL SHIRTS HATS AND GEAR?

After many requests for shirts, hats and gear, the big dink is now selling these items exclusively through the big dink pickleball gear store on their website. the big dink gear, t-shirts and hats is shipped separate from paddles and bundles and generally arrives in 5-9 business days after an order is placed. 

WHERE CAN I GET BALLS TO PLAY PICKELBALL: 

Every Bundle Paddle Set comes with 4 pickleball balls--2 outdoor and 2 indoor.  The outdoor balls have 40 holes and the indoor balls have 26 holes. All balls meet USAPA approval guidelines. The Big Dink plans to offer 6 and 12 packs of pickleball balls starting in early 2023. 

WHAT ARE THE 5 BASIC RULES OF PICKLEBALL?

For a summary of how to play pickleball, click here
  • To begin a game, the ball must bounce once per side¬†
  • The ball must stay inbounds¬†
  • You must serve at the baseline
  • Serves must land past the no-volley zone
  • The game ends at 11 win by 2

If you need any other enquiry Please email us: hi@thebigdink.com OR

We usually respond within one business day (hopefully a lot faster than a full day!)