Refund policy

We hope you love your purchase, but if you need to make a return, we’re here to help. You may return your item within 30 days of delivery for a refund. To qualify, the product must be in its original packaging and in the same condition you received it. Used paddles may still be eligible if they remain in like-new condition with no marks, dents, or visible wear. If your item arrives defective or damaged, please contact us right away so we can make it right.

A couple of notes:

• Once an order has shipped, we’re unable to change the delivery address or issue refunds for orders sent to an incorrect address provided by the customer.
• We do not cover return shipping costs unless a product is defective. 

Please send returns to: 

The Big Dink

637 Cofer Way, Fort Worth, TX  76131 United States

*Returns will not be accepted without a completed Return Form*

Click Here to Print the Return Form [PDF]

or

Click Here to Print the Return Form [PNG]