Shipping policy

Thank you for shopping with The Big Dink. The following outlines our shipping terms and procedures.

Order Processing

We aim to fulfill and ship all orders as quickly as possible. Most orders are processed and shipped within 1 business day of purchase.

Please note that shipping times may vary during holidays, weekends, or periods of high order volume. If we anticipate any significant delay, we will notify you via email or phone.

Cut-off time: Orders placed after 1:00 PM (PST) may ship the next business day.

Non-shipping days: Orders are not shipped or delivered on weekends or federal holidays.

For immediate assistance, our 24/7 chat support is available on our website.

Shipping Rates & Delivery

We’re proud to offer free shipping within the United States on all orders.

Delivery times vary by location and carrier. Occasional delays may occur due to weather, carrier capacity, or other unforeseen factors.

Shipment Confirmation & Tracking

Once your order has shipped, you’ll receive a Shipment Confirmation Email with your tracking number. Tracking details typically become active within 24 hours.

Damaged or Lost Packages

The Big Dink is not responsible for packages damaged or lost during transit.

If your order arrives damaged, please contact the shipping carrier directly to file a claim. Be sure to save all original packaging materials and damaged items before submitting your claim.